Texas Pioneer Creations Privacy Policy and Terms of Use; updated September 11, 2019.
In summary, your personal information and privacy is very important to us. We would like to explain what information we collect, how we collect it, how it is used, and what we do with your information when you visit our website. We welcome any questions, comments, or concerns you may have.
If you have any questions about this policy, please contact us at:
Texas Pioneer Creations.com
P.O. Box 840214, Houston, TX 77284
281-705-3509
Email: Customers@TexasPioneerCreations.com
By using our website, you are authorizing us to use this data and confirming that you are at least 13 years old. We do not market specifically to anyone under the age of 13 and encourage parents to learn more about the COPPA act to protect the online rights of their children.
When you visit us, we do not specifically track users with any personally identifiable trackers. Texas Pioneer Creations is the data controller in this and we are responsible for your personal data. We limit who has access to your information within our own company and your online payment information is handled via Secure Socket Layer (SSL) with our partners. We strive to only collect the minimum amount of data needed to process your orders, respond to your communications, improve our company, and keep our site safe. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at Customers@TexasPioneerCreations.com or writing to our mailing address. You may also unsubscribe from our mailings at any time by communicating this to us via the unsubscribe option, emailing us, or writing directly to our mailing address.
What Data Do We Collect About You, Why, And How We Use It
Personal data means any information capable of identifying a specific individual. It does not include anonymous data we use. When you visit our website, blog, or contact us, we may collect this information:
Any communication that you send to us- This could be through email, text, social media messages or posts, comments or reviews on our site, mailing to us, phone call, entering raffles or giveaways or drawings, filling out contact forms on our sites, or any way you contact us. We use this data to communicate with you, for completing or processing your orders, publishing content on our website or in our newsletters or handouts, for record keeping, when required by law, and for the establishment, pursuance, or defense of legal claims.
Customer Data- includes data relating to any purchases of goods and/or services that you provide to us. This could include your name, billing and delivery address, email address, phone number, contact information, order/purchase details and the limited payment details we receive through our payment portals. We do not store your payment information on our servers. We process this data to supply the goods and/or services you have purchased and to keep lawful records of such transactions. We retain this data for the length of time required by state and federal law and limit access to it. We don’t collect information about your race, religious or philosophical beliefs, ethnicity, political ideology, sexual orientations, health, genetics, biometrics, personal finances, criminal backgrounds, or any similar information.
User and Technical Data- can include data about how you use and access our website, browser and IP details, pages you visit and length on those pages, error codes you may encounter, data that you post for publication on our website or through other online services, how often you visit, your communication preferences with us, and your log-in information when used. We use this to operate and maintain our website, evaluate potential problems, perform back-ups and malware scans, improve and secure the website, determine marketing strategies, and improve your overall customer experience.
We honor Do Not Track and In Private browser mechanisms. We do not currently use third party behavioral tracking. We may receive data from third parties such as Google or other internet search providers, advertising networks such as Facebook, or providers of technical, payment and delivery services. Those companies may be based outside of the EU. The data shared with us by these companies does not typically include personally identifiable data, but those companies may have that data on you. We encourage you to view the privacy policies of all pages that you visit. Users may opt out or set preferences for third parties who use first party cookies (such as Google analytics) by visiting their respective sites.
We don’t sell, trade, or otherwise share your personally identifiable information with outside parties unless required by law, to protect ours or other’s safety, property, or rights, or to enforce our site policies when required. We have procedures, policies, and have placed security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a specific business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. Our website hosting partner, outside payment processors, or other parties who help us maintain our website and business may have limited access to your data as long as they have agreements with us to keep your data secure, not share it, for specified purposes only, and in accordance with our instructions. If we are required to collect personal data by law or during your purchase from us, and you do not provide us with that data when requested, we may not be able to complete the contract or your order. We may have to cancel a product or service you have ordered. If this occurs, we will notify you as soon as we are made aware. For more information on this please email us at Customers@TexasPioneerCreations.com. If we find a need to use your details for an unrelated previously unknown purpose we will let you know promptly and explain the legal grounds for that processing.
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying legal or reporting requirements. In some circumstances, we will use your data for our research or statistical purposes, after it has been anonymized, and we may use this anonymous information indefinitely without further notice to you.
CAN SPAM Act And Marketing Communications
We recognize and honor the CAN SPAM ACT in these ways: We collect your email address when you contact us so that we may fulfill your orders, answer questions and inquiries, update order status, market to our existing customers, and send information. We will not use false or misleading subjects in our emails to you and we agree to identify advertising emails as such in a reasonable way. We will include our mailing address and contact information in emails sent to you and allow you to unsubscribe from future emails. You will have the option to use an unsubscribe link in said emails or contact us directly at Customers@TexasPioneerCreations.com and we will honor those requests quickly. We will also monitor any third party email systems for compliance, if we use them. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
General Data Protection Regulation (GDPR)
We are based in the United States, but we understand that we may be subject to the provisions of the General Data Protection Regulations (GDPR) that protect your personal data if you are in the EU. Your data protection rights include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights here. If you do not consent to these risks, please do not submit information to us. Your consent is registered when you submit data to us and you have the right to withdraw this consent at any time by emailing us at Customers@TexasPioneerCreations.com. We do not charge a fee to access your personal data (or to exercise any of your other noted rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or we may refuse to comply with your request in these circumstances. In handling your request, we may need to request further specific information from you to help us confirm your identity, ensure your right to access your personal data (or to exercise any of your other rights), or to get further information from you to speed our response to your request. This ensures that personal data is not disclosed to a person who has no right to receive it and allow us to handle your requests in a timely manner. We try to respond to all legitimate requests promptly but if your request is particularly complex or you have made a number of requests, it may take us longer to complete. In this case, you will be notified and given status reports on your request.